We provide a number of training options to help both new and existing customers get the most out of our system. All training is done by either in-house trainers or certified Informant third-party instructors who have demonstrated a thorough knowledge of our products and an ability to train effectively. Despite the high quality of the training we provide, our training rates are by far among the lowest in the industry.
Training that is geared for either new or existing customers may be done onsite at your agency, online, or at our training facility in Lansdale, Pennsylvania. Training programs frequently take the form of standardized training courses. Nevertheless, whenever it is appropriate and desirable, we can work with an agency to customize a training program that is better tailored to its needs.
- New Customer Training
We strongly recommend that new customers receive training because their proficiency in the use of the system will help them to realize all the benefits it has to offer. In addition, a better understanding of the system at the outset helps to ensure that the implementation of the system will go smoothly. Most of our new customers choose to be trained onsite, but an increasing number of them, though still a minority, have begun to elect to receive online training.
- Follow-On Training for Existing Customers
Existing customers sometimes desire to purchase follow-on training for a number of reasons. These include the need to train new hires, the desire to take a review/refresher course on the system or specific aspects of it, the transition of an employee who is a specialized user and familiar with only limited aspects of the system, and the purchase of an upgrade of an expanded edition of our software, as well as additional Informant RMS plug-in products. We also offer an executive training course for agency executives who are not general users but desire to use it primarily for administrative purposes.
Existing customers that are on a premium customer support plan sometimes have the opportunity to receive some free training at certain Informant customer events, such as user group meetings and conferences.
